Customer Service

Customer Service

Rewards Points

  • Inspire’s reward program is our thanks to you for being a loyal customer.  After registration, you will receive a $5 off rewards coupon for every $100 spent. That’s an additional 5% discount!  
  • We keep track of everything for you and will let you know when you have reached the coupon level. Rewards point balances also print out on your receipt with every purchase.
  • We will redeem any eligible points at the time of check-out in the form of $ off your purchase.
  • Rewards points is an ongoing program so you will always be working toward your next rewards coupon.
  • Some purchases are not eligible for points (such as machines, sale merchandise and services). 
  • You must make a purchase of $20 or more to redeem a $5 off rewards coupon.
  • Points are not eligible to be stockpiled for a rainy day!
  • Reward points are not transferrable between store and web accounts as they are two different systems.

Shipping & Delivery

Our Local pick-up option is available at time of checkout. You will receive an email when your order is ready for pick-up.

Shipping rates are based on estimated weight and destination of purchases. We hand pack and weight each package prior to shipping, so if your package acutal weight is below the estimated weight a shipping credit will be issued. You will be able to see your estimated shipping on the shopping cart page. Canadian shipping rates are higher than US rates. Most packages are shipped via US Postal Service Priority mail unless requested otherwise.  We will ship your items within 1 business day whenever possible. If an item is out of stock you will be notified and we will ship it as soon as possible.  If you are ever in question of any of our shipping rates, please do not hesitate to contact us at Info@InspireQuilting.com

International Shipping Fees *Please see note below

We are not currently shipping to international customers. Please contact us for special shipping options.

*Please Note - International Customers: All Canadian packages are shipped via USPS. Inspire! Quilting and Sewing will ship via the most cost effective means either Priority or First Class. If we can put your order in a smaller flat rate Priority package we will lower your shipping charges accordingly. 

We are not responsible for the receipt of international shipping. If a customer wants tracking or insurance they need to request it from us and will be billed at the applicable rate. If tracking or insurance is purchased and the package is not received we will assist in the tracking request but we will not be responsible for the receipt of the package. Any customs, duties or taxes are the responsibility of the customer.

 

Privacy & Security

Inspire! Quilting & Sewing will always keep all customer information confidential. We will never share or sell any information with outside parties under any circumstances.

Returns & Replacements

Our policy and promise to you is that we want you to be satisfied with your purchase. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund minus shipping fees. You must notify Inspire! Quilting & Sewing of any discrepancies in your order within 30 days. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!

 

Returns

Any returns must be made within 30 days of the date of purchase. Item must be in saleable condition. All returns should be in the original condition and packaging and have no smoke odor to them. Cut yardage and copyrighted materials (books, digital products, dvds and patterns) cannot be returned. Customer pays for return shipping. Your credit card will be credited for the returned item only. In the unlikely event of packing errors or damaged merchandise, please call Inspire! Quilting & Sewing immediately and we will work out the details on a case by case basis.

Fabric

Fabrics are sold by the yard, our minimum cut is 1 yard unless otherwise indicated. Yardage must be ordered in 1 yard units.

Class Cancellations

There are no refunds for cancellations of classes or special events less than two weeks prior to any event including retreats and national instructor events. Some classes or events may have an earlier "no refunds after" date, please review this information before signing up for any event.

Payment, Pricing & Promotions

Accepted Forms of Payment

-Pay Pal Visa, MasterCard, American Express and Discover. We must have a credit card on file for any block of the month program or Club member that requires regular shipping.

Checks

If you would like to mail in a check for your order please let us know. We will gladly ship items after payment is received and cleared.

Mail to:

Inspire! Quilting & Sewing

101 N Collins Street

Plant City, FL 33563

If you have any questions please send an email to info@InspireQuilting.com or call us at 813-704-4867

Sales Tax

Orders placed from within the state of Florida will have 7.50% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.

Viewing Orders

To view your order, click on the shopping cart icon. Items can be updated or removed at any time prior to checkout. You can also save items in a "Wishlist" for future access. Saving an item in a shopping cart or Wishlist for 24 hours or longer does not guarantee the items will remain in stock.

Updating Account Information

Account information can be edited by logging in to your account. All personal information is available on your personal "My Dashboard" page.